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HELP US TO HELP YOU
Ask our receptionists for a login so that you can use our website to the full
 
1. Order repeat prescriptions on-line
You can order all your repeat medications without having to put pen to paper or find your last counterfoil!
2. Synchronise your medications
It is a good idea to help us to synchronise your medications by a one off adjustment of the number of tablets you order next time using the 'synchronise medication form'
  
3. Book appointments on-line.
You can book (and cancel) appointments for any of the doctors for up to 8 weeks ahead
This should help you ensure that you see the doctor who knows you best
  
4. Consider using telephone appointments
These are available for every doctor each time they consult. It works best if the doctor knows you and you don't think you will need to be examined. There may be leeway as to the time the doctor phones you so please keep you mobile on until you have received the call.
  
5. Keep us up to date with changes of address, mobile numbers and email
We are increasingly using these to remind you of appointments you have booked and when reviews or blood tests are
needed

ComplaintsCustomer service form

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

wifi

Free Patient Wi-Fi in the surgery

Clinics & Services

In addition to GP consultations the practice offers a wide range of clinics and healthcare services:

Maternity Services pregnant8

Care is led by the community midwife who will arrange booking , antenatal bloods and scans. Though the midwife is the lead professional, care is also shared between the doctors and The Rosie Maternity Hospital on the Addenbrookes site. Complicated and high risk pregnancies are referred directly for consultant led care.

Family Planning

We are pleased to advise on and provide all types of contraception, including pills, diaphragm, IUCD (coil), depot injections and implants. Please see a practice nurse. Implants and IUCDs can be fitted at the surgery by doctors with extra training in these procedures.

Cervical Smears

These are done by appointment with a nurse. They should be taken midway between your periods if you have them.Routine smears are repeated according to the Addenbrooke's laboratory recommendations and the national cervical smear screening program. Patients receive reminders by post.

Well Baby Clinic

Routine immunisations and development checks are offered for all pre-school children.

You will be notified by post when these are due but do not need to wait for this. The practice nurses run the clinic.

Immunisations

These are carried out by appointment with the nurse for foreign travel or protection at home. We ask patients to wait for 20 minutes after any injection in case a reaction occurs. There is a charge for some travel vaccinations not available on the NHS.

Minor Operations girl_with_open_mouth

We offer a range of services from removal of ingrowing toenails, excision of problem skin lesions if medically necessary, diagnostic biopsies and other procedures. Please discuss your needs with your doctor.

Smoking Cessation

We have dedicated nurses, trained in smoking cessation who can help you. They can assess your readiness to stop, discuss treatment options, and support and then follow you through to give you the help you need to make this change.

Weight Loss

Here at Lensfield practice we take into account the ‘whole person’ when addressing weight advice. We understand it is emotive and a personal issue and we take an individual and holistic approach. If your weight is something that is troubling you, or that you feel confused by the array of diets and exercise regimes out there then call in to see us to discuss your concerns more fully.

 

 
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