We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Free Patient Wi-Fi in the surgery
In addition to GP consultations the practice offers a wide range of clinics and healthcare services:
Care is led by the community midwife who will arrange booking , antenatal bloods and scans. Though the midwife is the lead professional, care is also shared between the doctors and The Rosie Maternity Hospital on the Addenbrookes site. Complicated and high risk pregnancies are referred directly for consultant led care.
We are pleased to advise on and provide all types of contraception, including pills, diaphragm, IUCD (coil), depot injections and implants. Please see a practice nurse. Implants and IUCDs can be fitted at the surgery by doctors with extra training in these procedures.
These are done by appointment with a nurse. They should be taken midway between your periods if you have them.Routine smears are repeated according to the Addenbrooke's laboratory recommendations and the national cervical smear screening program. Patients receive reminders by post.
Well Baby Clinic
Routine immunisations and development checks are offered for all pre-school children.
You will be notified by post when these are due but do not need to wait for this. The practice nurses run the clinic.
These are carried out by appointment with the nurse for foreign travel or protection at home. We ask patients to wait for 20 minutes after any injection in case a reaction occurs. There is a charge for some travel vaccinations not available on the NHS.
We offer a range of services from removal of ingrowing toenails, excision of problem skin lesions if medically necessary, diagnostic biopsies and other procedures. Please discuss your needs with your doctor.
We have dedicated nurses, trained in smoking cessation who can help you. They can assess your readiness to stop, discuss treatment options, and support and then follow you through to give you the help you need to make this change.
Here at Lensfield practice we take into account the ‘whole person’ when addressing weight advice. We understand it is emotive and a personal issue and we take an individual and holistic approach. If your weight is something that is troubling you, or that you feel confused by the array of diets and exercise regimes out there then call in to see us to discuss your concerns more fully.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel. Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS. These charges are payable by cash or cheque only.
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
Despite the leafy backs, photogenic colleges, and teas in Granchester, life in Cambridge can be very stressful.
Studying as an undergraduate and post-grad. is sometimes lonely, pressured and wearing, and the signs of stress, anxiety and depression can present gradually and unwittingly:
The earlier you seek help the better. College nurses, Supervisors, Directors of Studies, and Chaplains are well used to giving advice and support.
If that seems too close to home then do make an appointment to see someone at the practice.
We have in-house counsellors who are very experienced to help besides the nurses and doctors.
Cambridge and Anglia Ruskin Universities have good counselling services, and below are two links to recommended and useful sites for on-line CBT (Cognitive Behavioural Therapy).
Cambridge University Counselling Service
Anglia Ruskin University Counselling Service
Health Visiting and Breast-feeding support
THE HEALTH VISITING TEAM for Lensfield Medical Practice are currently based at the York Street practice Tel: 01223 723075 (Monday to Friday between 9.00am and 5.00pm -answer machine available). The team offers support and advice to parents and carer’s of children aged between 0-5 years old, on parenting issues such as development, feeding, sleep, behaviour, relationships, toilet training and many more subjects. Advice or support can be offered via a home visit, telephone call or clinic consultation.
Your Children will be offered a development assessment at six weeks by your GP. Further development assessments will be offered when your child is 1 year old and 2 and a half years. A reminder will be sent to you for all these checks. You will then be asked to make an appointment
Appointments will automatically be sent to you for immunisations by the practice at 2, 3, 4 & 12 months, and again before your child starts school.Access to your School Nursing Team is also available via the Primary school which your child attends.
For further information please click here
At Lensfield Medical Practice we can provide full contraception and STI screening services, including emergency contraception and IUD and implant fittings.
Please click here for more information about continuous contraceptive pill taking - the modern approach to taking combined hormonal contraception.
An alternative resource for contraception and sexual health is the Cambridge iCash Limetree clinic. (Saturday am appointments available)
(Click on the logo below)
You will be told roughly how long your results will take to come back. Please telephone after 11:00 or call in for results in the afternoon if possible. Cervical smear results are notified by post.
Our reception staff are not qualified to comment on results therefore it is your responsibility to check them and make any necessary follow-up appointment with the doctor.
Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.
A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a wide range of uses and are one of the most common types of medical test. For example, a blood test can be used to:
A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are relatively close to the surface. Blood samples from children are most commonly taken from the back of the hand. The child's hand will be anaesthetised (numbed) with a special cream before the sample is taken.
An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very effective way of detecting problems with bones, such as fractures. They can also often identify problems with soft tissue, such as pneumonia or breast cancer.
If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part of your body being X-rayed is between the X-ray tube and the photographic plate.
An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in using imaging technology, such as X-rays and ultrasound scanners.
You can find out more about x-ray tests, how they are performed, their function and the risks by visiting the NHS Choices website.
Copyright 2006 - 2018 My Surgery Website | Privacy & Usage | Edit | Staff Home | Site Map | Accessibility | Site T&C's | Service T&C's