Tel: 0300 555 0210
What is Physio Direct Advice Line?
Physio Direct Advice Line is a telephone self referral service which has been set up to provide early advice and management for adults with back/neck/joint problems or following injuries. You do not need a GP referral to access this service.
0300 555 0210
Who is the service for?
The service is for anyone over the age of 18 years who is registered with a Cambridge City/South Cambridgeshire/Huntingdon GP practice.
Who will I speak to?
A Senior Chartered Physiotherapist will be at the end of the phone to take your call.
Often the phone-lines are very busy. An alternative rfeferral method is to complete a self-referral form. If you fill in a self referral form this will generate a face to face assessment, and then you would be offered advice on self management or advice and a further appointment.
What will happen when I phone?
You will be asked a number of questions about your problem and how it is affecting your daily life, your current medication and any other relevant information to aid them in making a diagnosis. They can then determine the most appropriate way to manage your problem.
This may include one or more of the following:
1. Advice only
2. Advice and appropriate exercises may be sent to you in the post
3. An appointment may be arranged for you
NB: If you have been given advice and are not getting better or if you have any concerns please do not hesitate to contact Physio Direct again.
What can I do if I can’t get through?
The telephone line can get very busy; although this is variable depending on the day and time you call. Mondays and Tuesdays are thebusiest days. Alternatively you can collect a self referral form from the practice reception which can be sent through to the service.
If you fill in a self referral form this will generate a face to face assessment within 2 weeks and then you would be offered advice on self management or advice and a further appointment.
This information has been taken from the Cambridgeshire Community Services Website