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HELP US TO HELP YOU
Ask our receptionists for a login so that you can use our website to the full
 
1. Order repeat prescriptions on-line
You can order all your repeat medications without having to put pen to paper or find your last counterfoil!
2. Synchronise your medications
It is a good idea to help us to synchronise your medications by a one off adjustment of the number of tablets you order next time using the 'synchronise medication form'
  
3. Book appointments on-line.
You can book (and cancel) appointments for any of the doctors for up to 8 weeks ahead
This should help you ensure that you see the doctor who knows you best
  
4. Consider using telephone appointments
These are available for every doctor each time they consult. It works best if the doctor knows you and you don't think you will need to be examined. There may be leeway as to the time the doctor phones you so please keep you mobile on until you have received the call.
  
5. Keep us up to date with changes of address, mobile numbers and email
We are increasingly using these to remind you of appointments you have booked and when reviews or blood tests are
needed

ComplaintsCustomer service form

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

wifi

Free Patient Wi-Fi in the surgery

Physio Direct


Tel: 0300 555 0210  

Physio-direct

What is Physio Direct Advice Line?
Physio Direct Advice Line is a telephone self referral service which has been set up to provide early advice and management for adults with back/neck/joint problems or following injuries.  You do not need a GP referral to access this service.

0300 555 0210

Who is the service for?
The service is for anyone over the age of 18 years who is registered with a Cambridge City/South Cambridgeshire/Huntingdon GP practice.

Who will I speak to?
A Senior Chartered Physiotherapist will be at the end of the phone to take your call.

Often the phone-lines are very busy. An alternative rfeferral method is to complete a self-referral form. If you fill in a self referral form this will generate a face to face assessment, and then you would be offered advice on self management or advice and a further appointment.

Physio Direct  

Self-referral form

 

What will happen when I phone?
You will be asked a number of questions about your problem and how it is affecting your daily life, your current medication and any other relevant information to aid them in making a diagnosis. They can then determine the most appropriate way to manage your problem.

This may include one or more of the following:
1. Advice only
2. Advice and appropriate exercises may be sent to you in the post
3. An appointment may be arranged for you

NB: If you have been given advice and are not getting better or if you have any concerns please do not hesitate to contact Physio Direct again.

What can I do if I can’t get through?
The telephone line can get very busy; although this is variable depending on the day and time you call. Mondays and Tuesdays are thebusiest days. Alternatively you can collect a self referral form from the practice reception which can be sent through to the service.

If you fill in a self referral form this will generate a face to face assessment within 2 weeks and then you would be offered advice on self management or advice and a further appointment.

This information has been taken from the Cambridgeshire Community Services Website



 
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