Welcome to Lensfield Medical Practice
Improving lives through excellence in healthcare
Practice Core Values
Kindness respect and dignity
Evidence based medicine, continuity and teamwork
Innovation and communication
Learning and mentoring
New self-referral page
Were you aware that you could self refer for a wide range of NHS services without the need to see your GP?
- Counselling / CBT
- NHS Physiotherapy
- Minor eye conditions
- Free walk-in NHS service based in local opticians
Follow this link for further information
Lensfield Medical Practice underwent it's CQC inspection on Tuesday 2nd August 2016. The inspectors reviewed all aspects of the service and care we offer our patients and we are thrilled to announce that in all areas we scored GOOD!
If you would like to view the full report please click on the link below:
Online Access to Summary Care Records
If you wish, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at a summary of your medical record online. You can also still use the telephone or call in to the surgery for any of these services as well. It's your choice.
Being able to see your summary care record online might help you to manage your medical conditions. If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before. This decision will not affect the quality of your care.
For further information on how to register for these services, please speak to our reception team who will be happy to guide you through the process.
Please note you will be required to attend the practice in person and must provide 1 form of identification to enable this service to be able to receive your username and password.
Access to detailed Medical Records
It is a contractual requirement for practices to enable patients to have online access to a more detailed version of their medical record (rather than the ‘Patient Summary’ version currently available online) by the 31st March 2016. Lensfield Medical Practice are pleased to advise you that this function is now available.
In order to activate this functionality please come in to the practice to complete the relevant form and provide the required ID.
Safeguards have been negotiated in implementing expanded records access. The practice will not be allowing access to detailed coded records to any patient under 16 years of age. There are circumstances where a GP may believe it is not in the best interests of the patient to share all information in the record, for example where it could cause harm to their physical or mental health. GP medical records software will be configured to offer coded data, but GPs will be provided with the tools to withhold coded information where they judge it to be in the patient's interests or where there is reference to a third party.
For our policy on detailed coded records please click the link below.
Detailed Coded Record Policy
Early morning / Late evening phone appointments!
We now have early / late pre-bookable phone consultations in addition to standard face-to-face consultations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Disabled patients are welcome; we have wheelchair access and our staff are always pleased to give assistance. Doctors can see patients on the ground floor if necessary.
Try out our Online Consultation service below
Access the online consultation
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
(Site updated 04/12/2017)