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HELP US TO HELP YOU
Ask our receptionists for a login so that you can use our website to the full
 
1. Order repeat prescriptions on-line
You can order all your repeat medications without having to put pen to paper or find your last counterfoil!
2. Synchronise your medications
It is a good idea to help us to synchronise your medications by a one off adjustment of the number of tablets you order next time using the 'synchronise medication form'
  
3. Book appointments on-line.
You can book (and cancel) appointments for any of the doctors for up to 8 weeks ahead
This should help you ensure that you see the doctor who knows you best
  
4. Consider using telephone appointments
These are available for every doctor each time they consult. It works best if the doctor knows you and you don't think you will need to be examined. There may be leeway as to the time the doctor phones you so please keep you mobile on until you have received the call.
  
5. Keep us up to date with changes of address, mobile numbers and email
We are increasingly using these to remind you of appointments you have booked and when reviews or blood tests are
needed

ComplaintsCustomer service form

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

wifi

Free Patient Wi-Fi in the surgery

Latest News

 Free Patient Wi-Fi at Lensfield Medical Practice 

Minor Eye Conditions Service

This is a free NHS service available from specially trained Optometrists in the Cambridge area. This is available for patients over 16 years of age with the following conditions:

  • Red eyes, red lids
  • Dry, gritty, uncomfortable eyes
  • Irritated, inflamed eyes
  • Sticky discharge, watering eyes
  • Ingrown eyelashes
  • Foreign bodies in the eye
  • Some types of flashes/ floaters
  • Recent and sudden loss of vision.

Click here for full information about where to obtain this service.

Counselling Self-Referral

The Psychological Wellbeing Service (IAPT) offers psychological treatments across Cambridgeshire and Peterborough. If you would like support, please discuss a referral with your GP or alternatively you may also refer yourself directly via the Internet (preferred option) at: www.cpft.nhs.uk 

or Telephone: 0300 300 0055

NHS Physiotherapy Self-Referral

What is Physio Direct?
Physio Direct is a telephone self referral service which has been set up to provide early advice and management for adults with back/neck/joint problems or following injuries. You do not need a GP referral to access this service.

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
 
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