Practice News

Immunization information and provision

See https://www.cpics.org.uk/the-vaccinators/ for more information.

How to contact us - a message from the practice partners

At Lensfield Medical Practice we have been triaging on the day appointments for around 8 years. We created this system because the number of pre-booked appointments meant that we no longer had the capacity to safely manage the number of urgent appointments required each day. Since then, demand has continued to increase. During the covid pandemic, we were advised by NHS England to implement total triage for all appointments. We looked carefully at various models and in July 2020, started to use accurx online patient triage.

We ask all patients who are able to do so, to use the online system to contact us. After you complete and submit a simple online form it is sent directly to our duty team, and usually reviewed within 1 hour. The team will then contact you to arrange the appropriate next step, based on clinical need. We aim to contact you on the same day and ask you to contact us early in the day whenever possible, if your query is urgent. Requests received later in the day may receive a response on the next working day. 

We may respond to your enquiry with a phonecall or a face to face appointment with a GP, pharmacist, minor illness nurse, practice nurse, paramedic or healthcare assistant. We may alternatively recommend that you seek treatment from another service, such as a dentist, the minor eye conditions service, or the ‘Pharmacy First’ service. You will usually be notified of the outcome by text message or phone call within a few hours of your message being sent.

If you think that you are likely to require a urgent appointment on the same day that you are contacting us, we would ask that you submit the online form in the morning, as soon as possible after we open at 8am. Please keep your phone with you with the sound turned up so that we can contact you.

It is more difficult for us to manage urgent queries later in the day, and on occasion, when the amount of queries coming through exceeds the capacity of the staff in the practice to safely deal with them, we will pause online access for urgent queries for a period of time.

Routine online requests can be sent during core hours. For safety reasons, we ask patients with urgent requests to telephone rather than use the online form between 11.30am and 1.30pm, and after 5pm.

We recognise that some patients cannot use the internet or prefer to speak to a receptionist by phone or in person. The receptionist will record your enquiry, which will then be triaged in the same way by the duty doctor. Any patient who walks into the practice will offered a simple form to write down their enquiry, to maintain privacy. These enquiries will be triaged by the duty team in the same way as online requests, to ensure equal access to our services.

At Lensfield Medical Practice we have always believed that continuity of care is an important part of the Dr/patient relationship and we continue to strive to enable patients to see their 'usual doctor' whenever possible. If you are contacting us about an ongoing medical issue, we would usually try to book an appointment with a clinician who has been previously dealing with the problem. This may mean a longer wait for an appointment.

For a multitude of reasons, primary care is under a lot of pressure, and unfortunately, we can't see that things will change for the foreseeable future. We believe that patient triage is the only way that we can sustain a safe and accessible service for all of our patients based on clinical need. Please help us to help you most effectively.

Trumpington Meadows Community Hub

Visit Trumpington Meadows Community Hub

Join Hannah, our Social Prescriber, at Trumpington Meadows Community Hub—a welcoming space for all ages to connect over fun, food, and friendship. Enjoy hot drinks, brunch, storytelling, singing, crafts, and stay-and-play sessions for little ones.

💬 Meet new people & try new activities
💙 Get wellbeing & emotional support f
🏡 Access housing, financial & food advice

📍 Where? Trumpington Meadows Primary School, CB2 9AY
🕘 When? Most Friday mornings
📧 Contact: katie.logan@connectedlives.org.uk
🌍 More info: www.connectedlives.org.uk or www.haycambridge.co.uk/activities/trumpington-meadows-community-hub/

A small charge applies. Everyone is welcome! 

Armed Forces veteran friendly accredited GP practice

Published on 17th Jul 2024

Ways to consult a doctor or nurse Consultation via electronic methods

Telephone appointment with an appropriate clinician.

Face-to-face appointment with your GP or nursing team.

To contact us about a medical or administrative Click Here 

You must be registered with this practice to use the service. Do not use this for urgent requests

It can help you see the right person for treatment, and could save you a trip to the practice if we can answer questions by phone, video call, or email. Answer a few short questions and we will get back to you as soon as we can, definitely within 2 working days. 

*Not in the UK or Not Registered?

Please be aware.. We are unable to support you if you are outside of the UK - If you require urgent medical assistance please contact the emergency services or go to a hospital/treatment centre and ask for assistance

Sorry we are unable to support requests from patients not currently registered at LMP. Please  phone NHS111 if you need help

Living outside / Moving out of the Lensfield Catchment Area

If you live outside or move out of the Lensfield Medical Practice catchment area we ask you to register with a GP in the locality of your new home. It is deemed to be clinically safer to be registered with a local GP as many of the support services would not be available.

We are currently unable to support out of area patients, thank you for your understanding.

Access to Medical Records

We have enabled prospective access to medical records from March 2024. Patients are now able to view their records, test results and request medication on the NHS app.