New Patient Helpdesk - Hospital Waiting Times
The Covid19 pandemic has added to the strain on all NHS services. As a result of this, waiting list times for outpatient and specialist appointments and procedures have increased for everybody.
We appreciate that this can cause worry and uncertainty about when you will eventually receive an appointment. The practice has no direct access to the hospital appointment lists.
If you have been referred by your GP/are waiting for :
- An outpatient appointment
- An appointment for hospital tests (eg scans)
- A date for an operation or other treatment
- A follow-up from your hospital team
and you have a query about what is happening, please contact the Patient Helpdesk on 0800 048 5800.
Only call the practice if your condition has genuinely deteriorated, when you will be reviewed by one of the clinical team and appropriate action can be taken in regard to your care.
We continue to wear face masks within the practice and we request that visitors do the same to protect vulnerable patients and staff.
Ways to consult a doctor or nurse.Consultation via electronic methods.
Telephone appointment with an appropriate clinician.
Face-to-face appointment with your GP or nursing team.
To contact us about a medical or administrative Click Here
You must be registered with this practice to use the service. Do not use this for urgent requests
It can help you see the right person for treatment, and could save you a trip to the practice if we can answer questions by phone, video call, or email. Answer a few short questions and we will get back to you as soon as we can, definitely within 2 working days.
*Not in the UK or Not Registered?
Please be aware.. We are unable to support you if you are outside of the UK - If you require urgent medical assistance please contact the emergency services or go to a hospital/treatment centre and ask for assistanc
Sorry we are unable to support requests from patients not currently registered at LMP.
A message from the practice partners
'At Lensfield Medical Practice we have been telephone triaging on the day appointments for around 5 years. We created this system because the number of pre-booked appointments meant that we no longer had the capacity to safely manage the number of urgent appointments required each day. Since then, demand has continued to increase. Last year, due to the pandemic, we were advised by NHS England to implement total triage for all appointments.
We looked carefully at various models and in July 2020, started to use online patient triage.
We now ask that patients fill in the short form on 'appointments and online communications' These forms are looked at by a GP, usually within 1 hour of their submission. The GP then decides on the appropriate next step. This could be a phonecall or a face to face appointment with a GP, pharmacist, minor illness nurse, practice nurse or first contact physiotherapist. You will be notified of the outcome by text message or phone call within a few hours of your message.
If the query is either very simple, or not something that we are not the most appropriate service for, then you may receive a text message signposting you to another service such as a dentist or minor eye conditions service, or with a link to the appropriate medical advice online.
We recognise that there will be patients for whom use of the internet is challenging and for those patients, the receptionist will fill in the form over the phone during a discussion with the patient, and this will then be triaged in the same way by the duty doctor.
At Lensfield Medical Practice we have always believed that continuity of care is an important part of the dr/patient relationship and we continue to strive to maintain a usual doctor system. If you are contacting us about an ongoing medical issue, we would usually try to book an appointment with a clinician who has been previously dealing with the problem.
For a multitude of reasons, primary care is under a lot of pressure, and unfortunately, we can't see things will change for the foreseeable future. We believe that patient triage is the only way that we can sustain a safe and accessible service for all of our patients based on clinical need. We are aware that there is a lot of negative media attention surrounding primary care at the moment. Please rest assured that a face-to-face appointment will be offered to everyone for whom it is clinically necessary.
Medical appointments click here. Registered patients only.
Administrative queries click here. Registered patients only.
The benefits of using this system (AccuRx)
This systems gives doctors time for reflection and medical record reading before consultation as well as helping us to prioritise our work.
It helps us select an appropriate member of staff e.g. nurse, pharmacist or doctor. This leads to less wasted appointments for patients and staff.
We communicate via phone, video call, email and at the surgery.
Response are usually within 2 working days. Do not use this for urgent requests, non registered patients or if you are not in the UK.
We have an accessible practice with suitable toilet and consulting rooms. If you are unable to climb stairs or need help please tell reception on arrival.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly. Our nurses are best placed to answer travel vaccine queries, most minor illness and minor injuries and will take phone call consultations.
We offer telephone appointments with practice doctors and nurses. The receptionist will arrange a time window for the to call
Because we are a training practice, we sometimes have Cambridge University Medical Students sitting in with the doctors. The receptionist will let you know if this is so.
If you do not wish the students to attend your consultation, please say.
We are pleased to announce the start of our Extended Hours Service. GP and Nurse appointments will be offered Sat 08:00 - 20:00 and Sun 08:00 - 14:00 in addition to weekday evenings 18:00 - 22:00.
The service is run by our local GP Network. CGPN is a collaboration of Cambridgeshire Practices formed to enable us to offer our patients greater choice and extended practice hours. This service operates from:
Nuffield Road Medical Centre, 10 Pippin Dr, Cambridge CB4 1GL
To book an appointment please call the practice and ask reception.
Cancel an Appointment
Please ring us on 01223 651 020
Text Reminder Service - Suspended during COVID-19 Pandemic
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
There are also other services available to help ill people remain in their own home. Sometimes it is more appropriate to use one of these services rather than see a doctor although a doctor would arrange this for you.
Lensfield Medical Practice Core Values
kindness, respect and dignity
Quality-evidence based medicine with continuity of care and teamwork
Leadership- innovation and communication
Education- learning and mentoring